SPECIFIC SKILLS

Communication Skills
Improving Own Knowledge
Managing Self
Problem Solving
Working with Others

COMMUNICATION SKILLS

Facilitation Skills

• This will give guidance on how to facilitate tactical decision making.
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• This site gives you 10 very practical tips on facilitation skills.
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• This is a guide to what facilitation is about.
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• A guide as to the What When and How to do Facilitation.
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Interviewing Techniques

• This link gives you techniques to be used when interviewing.
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Non Verbal Communication

• An article referencing more non-verbal communications when you look at people and their surroundings.
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• Hints on what to look for in terms of a person's body when there is non-verbal communication taking place.
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• This link will give you definitions and some activities to help develop your understanding of non-verbal skills.
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• Hints on what to look for in terms of a persons body when there is non-verbal communication taking place.
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Observation

• On this link there are Classroom observation evaluation forms (PDF Download) that should be used when classroom observation is undertaken. Observers are asked to conduct a debriefing session with the staff member at the end of the observation.
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• This link takes you to an observation form that can be used by students.
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• This identifies what peer observation is and how it can be used in a learning environment.
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Presentation Skills

• This site gives tips on how to give a good presentations.
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• This is a sample presentation of a patient history and physical examination, of relevance to medical professionals/students.
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Questioning Techniques

• This site links to a list of topic areas including one entitled ‘Using Questions Effectively’.
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• This link give guidance to how to use questioning skills to help improve teaching.
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• Short article on questioning techniques.
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• The reader will be able to recognise and use a variety of questioning styles and understand when a particular questioning technique will have the most impact.
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IMPROVING OWN KNOWLEDGE

Assessing Students

• This links to a document that contains an extensive list of Key Teaching/Assessment Strategy Components.
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Challenging

• This site contains a resource document looking at many aspects of effective clinical teaching, including chapters on questioning, feedback and teaching challenging students.
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Coaching Skills

• This site gives information on key skills for coaching.
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• This will help you to identify how to coach employees to success.
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• Quiz to test coaching skills.
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• An article on peer coaching in the 21st century.
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Critical Incidences

• This site deals with Critical Incidents. A Critical Incident is an event that is disturbing, sudden, and unexpected that causes us arousal, avoidance, and re-experiencing. Critical stress is a common reaction, in normal persons, to unusual situations. About 86% of people will have a reaction.
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• An example of a University’s procedure for managing critical incidents.
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• An article exploring the use of critical incidents in developing skills of reflection and critical thinking, within professional education.
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Identifying Needs

• This link takes you to view how to develop a systematic approach to needs assessment.
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• This link gives an insight into methods to identify your own learning needs.
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Learning Styles

• This paper discusses the results of a search of the literature relating to learning styles theory and online learning.
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• This site discusses learning styles in higher education.
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• Learning styles questionnaire.
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• This document contains some notes on the notion of learning styles.
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• Information on learning styles and questionnaire.
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Managing Learning

• This site looks at evaluating training programmes.
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Providing Feedback

• This site takes you into a document that outlines the steps to take to provide feedback effectively.
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• This site takes you into a document that outlines the skills to provide feedback effectively.
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• This site takes you into a document that outlines the steps to take to provide feedback effectively.
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Teaching Strategies

• Seven Principles for Good Practice in Undergraduate Education.
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MANAGING SELF

Decision Making

• This page gives you links into areas of decision making.
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• The Decision Making techniques in this link range from the very simple to the rather sophisticated. Which technique you choose for a given decision will be influenced by the importance and complexity of the decision.
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Monitoring

• This link goes into Monitoring Student Learning in the Classroom.
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Personal Development Plans

• The following sample plan is provided as a detailed example of how a personal professional development plan might look.
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• This link goes into developing a Personal Development Plan.
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Time Management

• This site defines what time management is and how to gain benefits from using time management.
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• This site is about personal time management and contains a number of good tips to help you improve your own time management.
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PROBLEM SOLVING

Counselling Skills

• This site gives details on steps to active listening.
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• This page from the British Association of Counselling and Psychotherapy, gives the code of Ethics for those who are trained in the use of counselling skills, within another role. Issues such as values, confidentiality and competence are addressed.
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Dealing with Conflict

• This site gives advice on dealing with conflict in groups.
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• This site gives an article on conflict management entitled: "What Really Works? Here are Proven solutions!".
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Problem Solving

• A four step process for problem solving is outlined.
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• Gone are the days when management expected workers to check their brains at the door and do only as told. As knowledge workers in today's age of information, students will be expected to use their brains in thinking critically. To make the best decisions and to become valuable knowledge workers, your students can follow this simple five-step plan.
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Problem Student

• This site discusses one of the most difficult issues facing distance-learning administrators;- that of how to respond to students who either disrupt the learning environment in some way or who make it difficult for their classmates to focus on the learning at hand.
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• This site contains a resource document looking at many aspects of effective clinical teaching, including a chapter on teaching challenging students.
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Self Assessment

• This site will show you that there are many ways of approaching self assessment, and each way has its own strengths and limitations.
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WORKING WITH OTHERS

Leadership

• This link takes you into an article about Leadership and communication.
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• This link takes you into an article about the concepts of Leadership.
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• This link takes you into an article about Leadership styles. There are three different styles of leadership: (1) authoritarian (autocratic), participative (democratic), and delegative (free reign).
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Motivating

• This site gives a number of tips on how to motivate students.
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