Working with Others in the Work Place for Work Based Supervisors - Allin L & Turnock C (2007)

Table of Contents

1. WORKING WITH OTHERS IN THE WORK PLACE FOR WORK-BASED SUPERVISORS: Allin L & Turnock C (2007)
2. The Importance of Working with Others
3. Roles and Responsibilities of Individuals and Groups
4. Groups and Individuals
5. Individual's Needs and Difference
   1. personalDevPersonal development
6. Leadership - Working With Others
7. Competencies of Working with Others
8. Dealing with Conflict
   1. Resolving conflict
   2. Negotiating Strategies
9. Assertiveness
   1. What is assertiveness?
   2. Passivity
   3. Aggression
   4. Body language
   5. Communication
10. Developing strategies for effective working
11. Conclusion
12. References

Competencies of Working with Others

The following list (US Coast Guard 2004) outlines the competencies you should develop to ensure effective group working.

Influencing Others

1. Motivate others to achieve desired outcomes by directing, coaching, and delegating as the situation requires
2. Recognise the importance of building professional relationships
3. Develop networks of contacts and colleagues
4. Establish rapport with key players
5. Empower others by delegating power and responsibility and hold them accountable
6. Gain cooperation and commitment from others

Respect for Others and Diversity Management

1. Understand and support the commitment to respect for every individual in the workplace
2. Recognise and promote the value of diversity
3. Foster an environment that supports diverse individuals and perspectives, fairness, dignity, compassion, and creativity in the workplace

Looking out for Others

1. Recognise the needs and abilities of others, particularly subordinates
2. Ensure fair and equitable treatment
3. Provide opportunities for professional development
4. Recognise and reward performance
5. Support and assist others in professional and personal situations

Effective Communication

1. Learn to express facts and ideas succinctly and logically
2. Be an active and supportive listener
3. Encourage open exchange of ideas
4. Communicate face-to-face when possible
5. Write clearly and concisely
6. Speak effectively before an audience
7. Distinguish between personal and official communication situations and act accordingly

Group Dynamics

1. Build commitment, pride, team spirit, and strong relationships
2. Recognise and contribute to group efforts
3. Foster group identity and cooperation
4. Motivate and guide others toward goal accomplishment
5. Consider and respond to others' needs and capabilities

Leadership Theory

1. Study and understand different leadership theories and styles
2. Work with subordinates to develop their leadership knowledge and skills
3. Adapt leadership approaches to meet varying situations including crises

Mentoring

1. Assist others in their development by sharing your experience and knowledge
2. Provide feedback to others on their leadership and career development
3. Help others identify professional goals, strengths, and areas for improvement