PROBLEM SOLVING

Counselling Skills

• This site gives details on steps to active listening.
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• This page from the British Association of Counselling and Psychotherapy, gives the code of Ethics for those who are trained in the use of counselling skills, within another role. Issues such as values, confidentiality and competence are addressed.
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Dealing with Conflict

• The following process can help two or more parties in a conflict to play a game well and achieve a win-win.
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Failing Student

• While this site focuses on a particular counselling service, it also gives some guidelines on helping a distressed student. The need to know your own limits in providing support is emphasized.
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Mentoring

• This link is to a PDF document and it discusses mentoring for teachers.
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• This link discusses 13 strategies for effective mentoring.
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Negotiation

• This site gives a number of situations that you could face and advice on how to effectively deal with them.
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• Whether it’s with an employer, family member or business, we all negotiate for things each day like higher salary, better service or solving a dispute with a coworker or family member. Here are some negotiation skills, techniques and strategies to help you handle these situations more effectively.
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Problem Solving

• This links you to a workbook on creative problem solving.
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• A problem can be any task or assignment or project that you need to complete. Usually, it involves several different steps or stages. This site gives guidance as to the best approach to take.
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• While this site focuses on a particular counselling service, it also gives some advice about how to respond when a distressed student asks you for help. There are a number of considerations that need to be taken into account. The need to know your own limits in providing support is emphasized.
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Self Assessment

• Self-Assessment: The First Action Requirement of Leadership.
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