SPECIFIC SKILLS

Communication Skills
Improving Own Knowledge
Managing Self
Problem Solving
Working with Others

COMMUNICATION SKILLS

Facilitation Skills

• This will give guidance on how to facilitate tactical decision making.
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• This site gives 10 very practical tips on computer aided facilitation techniques.
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• This is a guide to what facilitation is about.
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Interviewing Techniques

• This link gives you techniques to be used when interviewing.
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Non Verbal Communication

• An article referencing more non-verbal communications when you look at people and their surroundings.
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• This link will give you definitions and some activities to help develop your understanding of non-verbal skills.
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Observation

• On this link there are Classroom observation evaluation forms (PDF Download) that should be used when classroom observation is undertaken. Observers are asked to conduct a debriefing session with the staff member at the end of the observation.
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• This link takes you to an observation form that can be used by students.
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Presentation Skills

• This site gives tips on how to give a good presentations.
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• This is a sample presentation of a patient history and physical examination, of relevance to medical professionals/students.
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Questioning Techniques

• This link gives guidance on improving teaching through effective questioning techniques.
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• Short article on questioning techniques.
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IMPROVING OWN KNOWLEDGE

Assessing Students

• This link here has a document which contains an extensive list of Key Teaching/Assessment Strategy Components.
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Challenging

• This site contains a resource document looking at many aspects of effective clinical teaching, including chapters on questioning, feedback and teaching challenging students.
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Coaching Skills

• This will help you to identify how to coach employees to success.
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• Quiz to test coaching skills.
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• An article on peer coaching in the 21st century.
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Critical Incidents

• This site deals with critical incidents which are an event that is disturbing, sudden, and unexpected that causes us arousal, avoidance, and re-experiencing. Critical stress is a common reaction, in normal persons, to unusual situations. About 86% of people will have a reaction.
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• An example of a University's procedure for managing critical incidents.
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• An article exploring the use of critical incidents in developing skills of reflection and critical thinking, within professional education.
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Identifying Needs

• This link gives an insight into methods to identify learning needs.
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Learning Styles

• This site goes into learning style in education / learning and what they are.
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• Learning styles questionnaire.
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• This document contains some notes on the notion of learning styles.
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Managing Learning

• This site gives guidance on effective training and learning evaluation.
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• This site takes you into a document that outlines the steps to take to provide feedback effectively.
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• This site takes you into a document that outlines the skills to provide feedback effectively.
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MANAGING SELF

Decision Making

• This page gives you links into areas of decision making.
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• The Decision Making techniques in this link range from the very simple to the rather sophisticated. Which technique you choose for a given decision will be influenced by the importance and complexity of the decision.
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Monitoring

• This link goes into Monitoring Student Learning in the Classroom.
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Personal Development Plans

• The following sample plan is provided as a detailed example of how a personal professional development plan might look.
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Time Management

• This site is about personal time management and contains a number of good tips to help you improve your own time management.
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PROBLEM SOLVING

Counselling Skills

• This site gives details on steps to active listening.
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• This page from the British Association of Counselling and Psychotherapy, gives the code of Ethics for those who are trained in the use of counselling skills, within another role. Issues such as values, confidentiality and competence are addressed.
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Dealing with Conflict

• This site gives advice on How to Deal with Conflict in Your Group or with Another Group.
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• This site deals with Conflict Management: "What Really Works? Here are Proven solutions!"
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Problem Student

• This site discusses, one of the most difficult issues facing distance-learning administrators is that of how to respond to students who either disrupt the learning environment in some way or who make it difficult for their classmates to focus on the learning at hand.
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• This site contains a resource document looking at many aspects of effective clinical teaching, including a chapter on teaching challenging students.
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Self Assessment

• This site will show you that there are many ways of approaching self assessment, and each way has its own strengths and limitations.
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WORKING WITH OTHERS

Leadership

• This link takes you into an article about Leadership and communication.
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• This link takes you into an article about the concepts of Leadership.
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