Working with Others in the Work Place for Students

Table of Contents

1. WORKING WITH OTHERS IN THE WORK PLACE
2. The Importance of Working with Others
3. Roles and Responsibilities of Individuals and Groups
4. Groups and Individuals
5. Individual's Needs and Difference
   1. personalDevPersonal development
6. Leadership - Working With Others
7. Competencies of Working with Others
8. Dealing with Conflict
   1. Resolving conflict
   2. Negotiating Strategies
9. Assertiveness
   1. What is assertiveness?
   2. Passivity
   3. Aggression
   4. Body language
   5. Communication
10. Developing strategies for effective working
11. Conclusion
12. References

Resolving conflict

Each side should to come together and work cooperatively on the issues where necessary have someone to act as a facilitator.

The process would then require the following steps:

1. Gather information: identify key issues without making accusations, focus on what the issues are, not who did what, do not accuse, find fault, call names.
2. Each party states their position and how it has affected them; others listen attentively and respectfully without interruption
3. Each party, in turn, repeats or describes as best they can the other's position to the listener's satisfaction. Parties try to view the issue from other points of view beside the two conflicting ones
4. Parties brain storm to find the middle ground, a point of balance, creative solutions, etc.
5. Each side volunteers what he or she can do to resolve the conflict or solve the problem
6. A formal agreement is drawn with agreed-upon actions for both parties;
7. A procedure is identified should disagreement arise
8. Progress is monitored
9. Progress rewarded or celebrated

Each party in collaborative conflict resolution
should feel empowered to speak their mind, feel listened to, and feel they are a critical part of the solution. So also, each is obligated to respect and listen to others, try to understand their point of view; and actively work toward a mutual decision.

If the conflict cannot be resolved in this manner, mediation by a third, neutral party (as in peer mediation); or arbitration (enforced resolution by a neutral authority) are options

Education is an excellent setting
to learn problem solving and conflict resolution strategies. Whether the conflict is a classroom real-life simulation ACTIVITY or an on-going emotional experience, learning ways to resolve issues and collaboratively work through responses and solutions will teach you skills that can be applied in other settings. Friends School of Minnesota (2002) believes it can help you to:

1. accept differences
2. recognise mutual interests
3. improve persuasion skills
4. improve listening skills
5. break the re-active cycle or routine learn to disagree without animosity
6. build confidence in recognising win-win solutions
7. recognise/admit to/process anger and other emotions
8. solve problems!