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COMMUNICATION SKILLS

Facilitation Skills

• Whether you are a member of a self-managed team, a cross-functional team, committee or a board of directors, there are times when the services of a facilitator become indispensable. Group process facilitation is the specialty of the facilitator or team leader.
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Interviewing Techniques

• This link looks at an investigatory interview which occurs when a supervisor questions an employee to obtain information that could be used as a basis for discipline.
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• An article on behavioural interview techniques.
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Non Verbal Communication

• How to identify and escape the pitfalls of non-verbal communications during an interview.
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Observation

• This is a guide for classroom observation and instruction with easy to follow steps.
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• This article looks at the two purposes of peer observation.
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Presentation Skills

• This site gives tips on how to give a good presentation.
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Questioning Techniques

• This site gives guidance on how to inprove your questioning technique.
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• Here are definitions on what is a question.
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Last updated: 4 January 2006